Care Coordination, Scheduling & Operations Careers
For People Who Love Organizing the Moving Pieces
Some people enjoy following a predictable list of tasks. Others naturally see the bigger picture, anticipate what needs to happen next, and find satisfaction in bringing order to a busy, changing environment.
At TLC Nurse Solutions, we’re looking for people who enjoy that kind of work.
TLC Nurse Solutions is a women-owned California nurse registry connecting experienced independent Registered Nurses (RNs) and Licensed Vocational Nurses (LVNs) with private-pay clients and healthcare partners throughout California.
Our Care Coordination & Office Operations Team is at the heart of our organization. We coordinate referrals, schedules, communication, documentation, credentialing, billing support, and the many details that help a growing healthcare business operate smoothly.
We’re interested in thoughtful, capable people who enjoy planning, organizing, solving problems, learning new things, and making sure important responsibilities are carried through to completion.
You don’t need to know everything about our business when you join us. We provide structured training, written procedures, and a collaborative team. What matters is your ability to learn, think ahead, communicate, adapt, and genuinely care about the quality of your work.
Learn more About TLC Nurse Solutions and the Nursing Services We Coordinate Throughout California.
Are You a Natural Planner and Problem-Solver?
Imagine you’re working on something important when a new nursing referral arrives. A nurse calls about a schedule change. A client needs an answer. Another task has a deadline approaching.
Do you enjoy figuring out what needs attention first, keeping track of everything else, communicating with the right people, and making sure nothing gets forgotten?
That’s the kind of thinking that helps someone thrive at TLC.
Our work involves many moving pieces, and priorities can change throughout the day. We value people who can recognize what is urgent, anticipate what may become important later, organize outstanding responsibilities, and adjust their plans thoughtfully when circumstances change.
Strong coordinators don’t simply complete isolated tasks. They understand how those tasks connect, what needs to happen next, and how their work affects clients, independent nurses, teammates, and healthcare partners.
They develop reliable ways to track information, deadlines, pending responses, and follow-up. They communicate proactively, recognize when to ask questions, and take satisfaction in bringing responsibilities to a clear conclusion.
We value curiosity, sound judgment, resourcefulness, attention to detail, and the ability to remain calm and constructive when something unexpected happens.
A Small Team With Meaningful Responsibility
Working for a growing small business is different from working within a large organization where responsibilities are divided among many departments.
At TLC, our team works closely together, shares knowledge, and supports one another across different areas of the business.
One moment may involve coordinating a new referral. Another may require reviewing nursing documentation, responding to a specialty pharmacy, confirming a schedule change, or helping resolve an invoicing question.
The work is varied, and the ability to move thoughtfully between responsibilities is important.
We appreciate people who take initiative, notice what needs attention, and help move things forward without needing every next step assigned to them.
At the same time, we believe in asking questions, communicating openly, and working together when a situation requires additional information or guidance.
Our goal is not to expect one person to know or do everything. It is to build a knowledgeable, cross-trained team where everyone understands the operation, contributes their strengths, and supports the success of the whole organization.
What Our Care Coordination & Office Operations Team Does
Every team member begins by learning TLC’s core operations. Responsibilities include coordinating new and ongoing nursing referrals, maintaining schedules, responding to coverage needs, and communicating with clients, families, independent nurses, specialty pharmacies, healthcare facilities, physicians, case managers, discharge planners, and other healthcare partners.
Coordinators help manage incoming calls, emails, text messages, and faxes; review nursing documentation for completeness; assist with client invoicing and independent contractor invoice processing; and maintain accurate scheduling, credentialing, compliance, and operational records.
The team also helps ensure that information is entered into the appropriate systems, documents are organized and accessible, outstanding items receive follow-up, and important communications are clearly documented.
We follow established Standard Operating Procedures while welcoming thoughtful suggestions for improving how our work gets done.
Cross-training is an important part of our structure. Everyone develops familiarity with the essential functions of the coordination desk so responsibilities can be shared, teammates can support one another, and operations continue smoothly during vacations, absences, and changing workloads.
Planning, Prioritizing & Following Through
Organization at TLC means more than keeping a neat calendar or completing a checklist.
It means understanding what is happening across the coordination desk, recognizing which responsibilities depend on others, and maintaining awareness of what is still pending.
A referral may require nurse outreach, follow-up, schedule confirmation, credential verification, communication with the client, and updates to several operational records.
A schedule change may affect the client, nurse, internal calendar, documentation, and billing.
Receiving a document may be only the beginning of the task. It may still need review, correction, filing, system updates, or follow-up with the sender.
We value people who naturally think about these connections and take appropriate steps to keep work moving.
When something cannot be completed immediately, it should remain clearly tracked, with an understood next step and appropriate follow-up.
When responsibilities are shared or handed to another team member, communication should make it easy for that person to understand what has happened and what remains to be done.
We believe that good planning, thoughtful communication, and reliable follow-through make work easier for everyone.
The Kind of Person Who Thrives Here
We are interested in people who genuinely care about doing things well and about the people their work supports.
The people who thrive at TLC tend to enjoy figuring things out. They are curious, attentive, and interested in understanding how different parts of the business fit together.
They are dependable, organized, responsive, and comfortable managing several priorities while maintaining accuracy and attention to detail.
They communicate clearly, kindly, and proactively. They understand the importance of keeping clients, nurses, healthcare partners, and teammates informed.
They remain calm when plans change and approach unexpected situations with practical, solution-oriented thinking.
They are comfortable making routine decisions as they become familiar with their responsibilities, while recognizing when to ask questions, collaborate, or bring something to leadership’s attention.
They take ownership of their work and care about whether something has actually been resolved.
They enjoy learning, improving processes, sharing ideas, and becoming increasingly knowledgeable and capable.
They also value teamwork. If a teammate needs assistance or something important requires attention, they are willing to help.
Above all, they bring professionalism, kindness, good judgment, and a genuine desire to contribute.
We don’t expect perfection. We value people who communicate openly, learn from experience, take responsibility, and continue growing.
Experience & Qualifications
Healthcare experience is valuable, but it is not the only path to becoming exceptional in this role.
We welcome candidates with backgrounds in healthcare administration, care coordination, medical scheduling, office operations, customer service, and other positions requiring strong organization, communication, planning, and follow-through.
An active California Licensed Vocational Nurse (LVN) license is preferred, but not required.
Strong candidates should be comfortable learning new systems, maintaining accurate records, managing changing priorities, communicating professionally, and working both independently and collaboratively.
Experience managing multiple schedules, projects, deadlines, clients, or other complex workflows can be particularly valuable.
We are interested in understanding how you organize your work, anticipate needs, track outstanding responsibilities, and make sure important details are not overlooked.
We believe capability, judgment, emotional intelligence, adaptability, professionalism, initiative, curiosity, and a willingness to learn are just as important as familiarity with any particular software or process.
Shared On-Call Support & Thoughtful Scheduling
Healthcare needs do not always occur during regular office hours, so flexibility and teamwork are important parts of how we operate.
Our Care Coordination & Office Operations Team shares responsibility for evening, weekend, and holiday on-call coverage. This may involve responding to urgent scheduling changes, client or nurse needs, pharmacy requests, or other time-sensitive operational matters.
After-hours responsibilities are shared among trained team members, with the goal of maintaining dependable coverage while distributing responsibilities fairly.
Our positions are primarily based in our Hayward, California office, where team members collaborate, train, communicate, and support one another. Some remote work may be appropriate depending on training, responsibilities, operational needs, and team coordination.
We believe flexibility works best when it is paired with clear communication, accurate timekeeping, dependable coverage, and shared responsibility.
Working schedules may be adjusted around on-call responsibilities and operational needs to support balance and generally maintain a 40-hour workweek. All actual working time is recorded and compensated in accordance with applicable requirements.
Our goal is a work environment where people can manage their responsibilities effectively while maintaining a healthy, sustainable balance between work and personal life.
Future Scheduling Opportunities
As our team grows and coordinators become fully trained, additional scheduling arrangements may become available.
For example, an experienced coordinator may eventually prefer a Friday-through-Tuesday schedule, with later hours on certain weekdays and greater responsibility for weekend coordination.
This could be a good fit for someone who enjoys a nontraditional schedule, appreciates having weekdays available, and is comfortable independently managing responsibilities.
Any future arrangements would be developed thoughtfully around the needs of the organization and the individual team member, with an emphasis on dependable coverage, fairness, flexibility, and sustainability.
Compensation, Benefits & Professional Growth
Starting Pay: $33–$35 per hour
Starting compensation is based on experience and qualifications.
Our full-time employee opportunities include health insurance benefits, paid time off, and a retirement savings plan, subject to applicable plan terms and eligibility requirements.
We provide structured training, written Standard Operating Procedures, cross-training, and collaborative support.
We believe in recognizing team members who demonstrate strong performance, initiative, reliability, sound judgment, consistent follow-through, and the ability to take on greater responsibility.
As TLC grows, opportunities for increased compensation, expanded responsibilities, and professional development may become available.
Building a Career as TLC Grows
Our first priority is building a strong, dependable Care Coordination & Office Operations Team.
We want every team member to develop a solid understanding of our core operations before moving into more specialized responsibilities.
As our team grows and we develop greater operational capacity, additional opportunities may emerge in areas that match individual strengths, experience, interests, and the needs of the organization.
Operations & Process Improvement
Improving workflows, developing Standard Operating Procedures, supporting training, strengthening internal systems, and finding practical ways to make operations more efficient and consistent.
Accounting & Financial Operations
Supporting invoicing, independent contractor payments, accounts receivable, reconciliation, financial reporting, and the systems that help a growing organization remain financially organized.
Nurse Recruiting, Credentialing & Engagement
Supporting nurse outreach, onboarding, credential management, compliance, and professional relationships with the independent nurses who work through TLC.
Independent RNs and LVNs interested in joining our registry can learn more through Join Our Network of Independent Nurses.
Training, Compliance & Quality
Developing training resources, maintaining operational standards, supporting documentation review, and strengthening consistency and accuracy across the organization.
Technology & Special Projects
Exploring technology, automation, artificial intelligence, data organization, and other tools that help improve efficiency and support responsible growth.
Marketing & Communications
Contributing to website development, search engine optimization, educational content, digital communications, graphic design, and community outreach.
Healthcare Partnerships & Business Development
Supporting relationships with specialty pharmacies, medical practices, hospitals, surgery centers, healthcare facilities, case managers, discharge planners, and other professional organizations.
Learn more about our Healthcare Collaboration & Referral Partnerships Throughout California and our broader Corporate & Enterprise Nursing Partnerships.
These areas represent potential directions for future growth, not additional expectations for someone entering the coordination role.
We want people to become confident and successful in their core responsibilities first, then have opportunities to develop their strengths as the organization grows.
Growing a Strong Team Together
Our goal is to build enough depth within Care Coordination & Office Operations that essential responsibilities are consistently supported without depending too heavily on any one person.
A strong, cross-trained team creates continuity, helps balance workloads, and makes it easier for everyone to take meaningful time away from work.
It also creates room for individuals to develop expertise, contribute new ideas, and take on additional responsibilities over time.
We believe a successful small business grows by building a dependable operational foundation, developing people from within whenever possible, adding expertise where it creates value, and continuously improving how everyone works together.
Why TLC Nurse Solutions?
We are building an organization where people can contribute ideas, learn different parts of the business, take meaningful responsibility, and grow professionally.
We value thoughtful communication, collaboration, kindness, accountability, and a genuine commitment to excellent service.
We want people to enjoy working together, feel comfortable asking questions, share what they learn, and take pride in helping the organization succeed.
We also recognize that people do their best work when expectations are clear, responsibilities are supported, and everyone understands how their contributions matter.
Above all, client care comes first.
Every referral, schedule, phone call, document, invoice, credential, and operational decision ultimately helps support the clients and independent nurses who depend on TLC.
We’d Love to Get to Know You
We’re interested in meeting thoughtful, capable people who enjoy planning, organizing, solving problems, helping others, and contributing to a growing organization.
If you naturally think ahead, enjoy managing multiple moving pieces, communicate with care, and take satisfaction in following responsibilities through to completion, we’d welcome the opportunity to learn more about you.
Some opportunities may be available now, while others may develop as TLC continues to grow. Getting to know exceptional people is part of how we build thoughtfully for the future.
Our office is located in Hayward, California, and candidates should be comfortable commuting to our office regularly and participating in shared after-hours on-call coverage.
To introduce yourself or inquire about opportunities, please contact us.
Email: info@tlcnursesolutions.com
Call or Text: (510) 780-1800
You can also explore About TLC Nurse Solutions, our California Nursing Services, and our Nursing Resource Center.
We look forward to connecting with people who want to learn, contribute, and grow with TLC Nurse Solutions.